Frequently Asked Questions
Everything you need to know about your Mojotone experience.
How long will it take for my order to ship?
Standard in-stock items typically ship within 1-2 business days. Custom-built products, such as handcrafted cabinets or hand-wired amplifiers, may require a lead time of 2-4 weeks depending on current demand.
What is your return policy for custom products?
Because custom products are built to your specific requirements, they are generally non-returnable. However, if there is a manufacturing defect or an error on our part, we will work with you to make it right via repair or replacement.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties or taxes.
Can I track my order once it has been placed?
Absolutely. Once your order has been processed and leaves our facility, you will receive an automated email containing your tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal and Affirm for customers looking for flexible financing options.
Are Mojotone pickups and cabinets made in the USA?
Yes, we take great pride in our heritage. Our pickups, cabinets, and amplifiers are handcrafted by our skilled team in Burgaw, North Carolina, using high-quality components.